How did you contact tech support?* In PersonVia TelephoneVia EmailVia Instant Messaging
How would you rate our support service?* Very GoodGoodAveragePoorVery Poor
How long did you wait before speaking to a tech support employee?* I was helped immediatelyWithin 10 minutesBetween 10 to 30 minutesBetween 30 minutes to an hourMore than an hour
How long did it take for your problem to be solved?* Within an hourBetween 1 to 3 hoursBetween 4 to 6 hoursBetween 9 to 12 hoursMore than 12 hours
The tech support employee listened carefully* Strongly AgreeAgreeNeutral
The tech support employee had strong knowledge of the product* Strongly AgreeAgreeNeutral
The tech support employee was patient* Strongly AgreeAgreeNeutral
The tech support employee was friendly* Strongly AgreeAgreeNeutral
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